Mashreq Bank will do its best to research the businesses it partners with and the products it offers, and at all times will try to be transparent and clear in the specific conditions and terms related to the product. However, we rely on you, the customer and end-user, to choose carefully and ensure when you redeem your points online, that the product suits your requirements, timing, ability to redeem, pay for it.
We at Mashreq Bank are unable to control the outcome of your schedule, availability of your friends or any force majeure.
Refunds will not be given. While we value your business and even while we are not responsible for the quality of the service provided by the merchant or the experience itself, we will do our best to act as a liaison that can assist, to find the most favorable outcome for you. In case of any issues or concerns, please feel free to contact us and we will do all we can.
Items purchased or redeemed cannot be cancelled. Specific terms apply to amendments and/or changes for air tickets booked through Mashreq Bank